Philosophy and story of the San Marco Hotel
Hospitality is not a job, hospitality is a way of life
Let's take a little dive into the past.
Summer 1984. other times, a different approach to hospitality.
I learned the hotel business from my father. He had a special talent: choosing the best people to work in our hotel.
We were without a receptionist that year and he told me about a Dutch girl he had seen the previous year working in the hotel next to ours.... He was sure she would be perfect for the San Marco hotel.
"How do you know?" I asked him. "I saw her unloading suitcases from a car of newly arrived guests with her arm in a cast. Do you think she's good?" You can't argue with that.
As I said, other times. So, Yvonne joined the San Marco Hotel as a receptionist in 1984, in the same year that I also started on a permanent basis.
She passed the test in the first season with flying colors. Then the second. Then the third. Until she became my wife and today she leads our hotel with me.
Over time, the San Marco Hotel has changed shape without ever losing its identity.
Simplicity, elegance, courtesy at the service of our guests.
Our family has also added some new members, as we are now a family of 4. Mark and Chiara, our two wonderful children who are now adults, help us carry on and constantly improve our philosophy of work.
Out of professional bias, I often experiment by stepping out of my own point of view and looking at our hotel through the eyes of a guest.
He definitely sees a hotel with very high standards....
He definitely sees a careful attention to detail.
He certainly sees a highly trained and close-knit staff.
I am equally certain that what fascinates him most is not visible at first sight. Only after staying with us and experiencing the hotel can he affirm what I tell myself every day: this hotel feels like family.
I learned the hotel business from my father. He had a special talent: choosing the best people to work in our hotel.
We were without a receptionist that year and he told me about a Dutch girl he had seen the previous year working in the hotel next to ours.... He was sure she would be perfect for the San Marco hotel.
"How do you know?" I asked him. "I saw her unloading suitcases from a car of newly arrived guests with her arm in a cast. Do you think she's good?" You can't argue with that.
As I said, other times. So, Yvonne joined the San Marco Hotel as a receptionist in 1984, in the same year that I also started on a permanent basis.
She passed the test in the first season with flying colors. Then the second. Then the third. Until she became my wife and today she leads our hotel with me.
Over time, the San Marco Hotel has changed shape without ever losing its identity.
Simplicity, elegance, courtesy at the service of our guests.
Our family has also added some new members, as we are now a family of 4. Mark and Chiara, our two wonderful children who are now adults, help us carry on and constantly improve our philosophy of work.
Out of professional bias, I often experiment by stepping out of my own point of view and looking at our hotel through the eyes of a guest.
He definitely sees a hotel with very high standards....
He definitely sees a careful attention to detail.
He certainly sees a highly trained and close-knit staff.
I am equally certain that what fascinates him most is not visible at first sight. Only after staying with us and experiencing the hotel can he affirm what I tell myself every day: this hotel feels like family.